CANCELLATION POLICY
READ CANCELLATION POLICY
At Pragalbh Jewels, we strive to provide excellent customer service while maintaining efficiency in order processing. Please review our order cancellation policy below for a smooth and transparent experience.
- Cancellation within 24 Hours: Customers have the flexibility to cancel their order within 24 hours of placing it at no additional charge. To cancel within this timeframe, please contact our customer support team immediately with your order details.
- Cancellation after 24 Hours but Before Dispatch: If you wish to cancel your order after the initial 24-hour period but before the product is dispatched, a restocking fee of 30% of the order amount will be applied. This fee covers processing and restocking costs associated with canceled orders.
- How to Cancel: To cancel your order, please contact our customer support team as soon as possible. We will guide you through the cancellation process and provide information about full refund or partial refund (after deducting restock fees), whichever is applicable.
- Refund Process: Upon successful cancellation before dispatch, a refund will be initiated for the remaining amount after deducting the restocking fee. Please allow a few business days for the refunded amount to reflect in your original payment method.
SHIPPING POLICY
FAST AND RELIABLE WORLDWIDE SHIPPING AT Praglabh Jewells
Shipping Policy: At Praglbh Jewels, we prioritize timely delivery and offer Free Shipping Worldwide. Please note that delivery times may vary based on the shipping service and destination country.
USA SHIPPING POLICY
For orders within the USA, we provide a transit time of 8 to 11 days after dispatch. This timeframe does not account for any unforeseen natural disasters or customs clearance delays. In such cases, delivery may take longer, and we appreciate your patience.
INTERNATIONAL SHIPPING (EXCEPT USA):
For orders outside the USA, we offer a transit time of 15 to 18 days. Similar to domestic shipping, this estimate excludes any natural disasters or customs clearance issues that may prolong delivery. Customers are responsible for any customs fees that may apply.
Week offs are not applicable to the given time frames for USA and International Countries.
DIVERSE SHIPPING PARTNERS:
Praglbh Jewels collaborates with reputable shipping partners such as UPS, USPS, FedEx, DHL, Aramex, and more. We choose the best service based on the destination country to ensure fast and reliable delivery.
Shop with confidence at Praglbh Jewels, knowing that your order will be handled with care and delivered efficiently. For specific shipping inquiries or assistance, please contact our customer support team.
RETURN & REFUND POLICY
READ OUR RETURN & REFUND POLICY
Customers can return the product within 7 days after delivery. It typically means that customers have a window of 7 days from the date of receiving the product to initiate a return if they are not satisfied or if there is an issue with the product. It’s a common timeframe for return policies aimed at providing customers with a reasonable opportunity to evaluate their purchase and decide if it meets their expectations.
FULL RETURN REFUND POLICY
Once the customer returns the product within the stipulated timeframe, we will inspect the product for any damage. If the product is returned in its original condition, the customer will likely receive a full refund. However, if there is damage caused by the customer, a deduction may be made from the refund amount to cover the cost of repairing the damage or to reflect the diminished value of the product. This policy helps ensure that customers are fairly reimbursed while also protecting our business from losses due to customer-induced damage.
Transit times and potential delays beyond our control, such as those caused by natural disasters, are not eligible for refund claims.
Once the returned product has been received and its quality and condition verified, we will initiate the refund process. Typically, it takes 2-3 working days for the refund to be processed and returned to the original payment source used for the purchase.
To start a return, you can contact us at contact@pthejeweler.com If your return is accepted, we’ll provide the details as well as instructions on how and where to send your package. Products sent back to us without first requesting a return will not be accepted. Alternatively, customers can log in to their user account and place a return request there.
REFUND AMOUNT WILL BE CREDITED IN BELOW TIMEFRAME
We will inspect the product once it is returned to us (Inspection Time Frame: 24 hours). After inspection, we will initiate the refund, and the amount will be credited to the customer’s payment source within 24-48 hours.
Privacy Policy
Read Our Privacy Policy
Praglbh Jewels requests customer details such as name, address, email, and contact number when placing an order. These details are essential for fulfilling the order accurately and ensuring smooth communication with the customer regarding their purchase, delivery, and any potential follow-up.
Collecting customer information allows businesses to:
- 1. Process orders efficiently: Having the customer's name and address ensures that the order is shipped to the correct location.
- 2. Communicate with customers: Email and contact numbers provide channels for businesses to update customers about their order status, delivery tracking information, and any potential issues or delays.
- 3. Provide customer support: Contact details enable businesses to reach out to customers in case of any questions, concerns, or issues related to their order.
Safety and Security
- 1. Regular Account Monitoring: Users should routinely review their account activity for any unusual or unrecognized transactions. Promptly reporting any suspicious activity to the relevant authorities or financial institutions can help prevent further fraud.
- 2. Software Updates and Anti-Virus Protection:Installing the latest security updates and anti-virus software on computers and devices is crucial for protecting against malware, viruses, and other cyber threats. Regularly updating software and running security scans can help mitigate the risk of unauthorized access or data breaches.
- 3. Strong Passwords: Encouraging users to create strong, unique passwords for their accounts can enhance security. Passwords should be complex, incorporating a combination of letters, numbers, and special characters, and should not be easily guessable or reused across multiple accounts.
- 4. Multi-Factor Authentication (MFA): Implementing multi-factor authentication adds an extra layer of security by requiring users to verify their identity through additional means, such as a text message or authentication app.
- 5. Phishing Awareness: Educating users about the risks of phishing scams can help them recognize and avoid fraudulent emails, messages, or websites designed to trick them into disclosing sensitive information. Remind users to never click on suspicious links or provide personal information to unknown sources.
- 6. Secure Communication: Emphasize the importance of secure communication channels, particularly when sharing sensitive information online. Encourage users to use encrypted messaging platforms or secure email services for confidential communication.
- 7. OTP Protection: Users should never share OTPs received via email or text message during the login process. OTPs are designed to provide an additional layer of security and should be kept confidential to prevent unauthorized access to accounts.
It's important to note that the specifics of the information collected and security measures may vary depending on the context and the policies of the specific service or website. If you have any concerns or questions about your data privacy and security, it's advisable to review the complete privacy policy or terms of service provided by the respective service.
Contact Us for More Details.